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Policy Information
Cancellations and Refunds
This page explains how cancellation and refund requests are handled for DineBoat orders, payments, failed transactions, and support cases.
Cancellation Window
Orders may be cancelled only before the restaurant starts preparing the food or before dispatch begins.
Refund Timeline
Eligible refunds are processed to the original payment method as per payment gateway and bank timelines.
Support Review
Refund requests may be reviewed by the support team based on order status, restaurant confirmation, and payment records.
Important Notes
- • If payment is deducted but order is not confirmed, refund will be initiated after verification.
- • Refund approval depends on order status, restaurant preparation stage, and support review.
- • For wrong, missing, or delayed orders, users should contact support with order details.
- • Final refund timelines may depend on payment gateway and bank processing time.